Event - Latest ITIL® Developments

Bill Heffernan, ESMI's Head of Professional Services, is presenting at a FREE breakfast briefing on Thursday February 18th. It is focused on the latest developments in the ITIL® framework – the most widely accepted approach to IT Service Management in the world.

As a fully accredited service management practitioner, Bill can offer advice on all aspects of planning and implementing IT Service Management initiatives and improving existing processes. Bill will talk about real examples of how companies have benefited from the application of ITIL® and service management.

This information seminar will address the following areas:

  • ITIL® Developments – What’s New in Version 3 and mapping version 2 to 3
  • ITIL® – Real Case Studies (value & benefits)
  • How to adapt the ITIL® Framework within your organisation to align with existing Service Management processes
  • ITIL® Certification – which courses should be undertaken to support your organisation’s ITIL implementation

To register, please contact us at:
01-400-5064
info@esmi.ie

 

 

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