ITIL® Service Catalogue Training
The APMG have introduced a new qualification, complementary to the ITIL® V3 suite, known as Service Catalogue. A "Service Catalogue" is a list of services that an organisation provides, often to its employees or customers. The service catalogue provides a clear view of what services IT provides and how IT adds value for the money allocated.
In times when cost accountability is crucial, a service catelogue has benefits of:
- Publishing and tracking service pricing and cost
- Controlling demand
- Automation of service request management and fulfilment
You can find out more information about this new offering from ESMI by contacting us at:
01-400-5064
086-174-2275
info@esmi.ie
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