The Value of ITIL in a Recession
While the recession has prompted many companies to put IT projects on hold, forward thinking organisations moved ahead with plans to create an IT service management program aimed at improving service delivery and cutting costs.
Many organisations consist of departmental IT operations, with their own processes for handling such things as IT incidents and so on. It is now widely recognised that a company-wide standard IT incident, problem and change management processes based on the Information Technology Infrastructure Library (ITIL®) is highly desirable.
A sample company that adopted ITIL® realised that the new processes provided users with improved incident data. In an overall context, improvements were made to the efficiency of the whole company.
IT service management adoption has accelerated as IT operations move to meet or improve service level agreements. IT organisations are required to be more efficient and effective with less resources.
For more information on how ITIL® can be adopted in your organisation, contact us at:
01-400-5064
info@esmi.ie
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