Case Studies
Our case studies demonstrate the effectiveness of the work we engage in. We can ensure you achieve real results regardless of the type or size of your organisation, be it a multinational conglomerate, or a single office environment. Please see examples of our work below. Full text PDF documents can be downloaded by clicking on the link provided.
(Click on the logo for the full PDF document)
NUI Galway is one of Ireland's foremost centres of academic excellence. NUIG have always strived to maintain high levels of technical services for their customer base. An opportunity to merge the two largest technical departments was realised. NUIG recruited ESMI to recommend and drive targeted improvements to the service culture.
Pharmaceutical Company (Click on the logo for the full PDF document)
Company profile: A large pharmaceutical company with over 600 employees and 8 operating divisions geographically spread around Ireland and the UK. The company focuses primarily on healthcare and the Pharmacy sector with each division concentrating on a specific business. Group turnover is valued at around €700 million.
Requirement: While the company had a complex IT infrastructure the high cost of operating IT was a source of concern to the business. They engaged the services of ESMI, a leader in the area of IT Service Management, to review the situation. ESMI identified a number of issues contributing to problems of inefficiency within the department. There was no Service Desk in place to deal with issue tracking, escalation and resolution and there was a lack of business alignment within IT. ESMI recognised that these issues had to be addressed to avoid serious problems in the short and medium terms and committed to addressing these issues and assisting the company in building a culture of best practice service management.
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ESA – European Space Agency is rolling out ITIL best practices in its operations facilities throughout Europe. The approach is to transition the elements most appropriate to ESA by beginning with a programme of educational (knowledge transfer) presentations. These presentations to key staff help to present the value and benefits of ITIL and Service Management in the context of ESA. The practical deliveries by ESMI are being given throughout Europe at ESA operational locations. This “live” and dynamic project reflects the ever changing flexibility required in the application and implementation of ITIL in a real world environment. ESMI’s approach is based on a partnership with ESA.
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DCC - Dublin City Council is the largest local authority in Ireland with over 120 locations throughout Dublin. DCC wanted to ensure that they operated IT in an effective and economic manner that was recognised as good industry practice and aligned to their business requirments.
ESMI was engaged to provide education to all members of staff. ESMI tailored private courses specifically focused on the requirements of DCC. As part of the ongoing transition and development, ESMI carried out a Gap Analysis of their IT Service Operations.
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FETAC (Further Education & Training Awards Council) is the national awarding body for further education and training in Ireland. It employes 44 staff with backgrounds in both the public and private sector. FETAC was concerned with implementing a Quality Management System and was seeking ISO accreditation. In order to fulfill required standards, they decided to implement ITIL based processes.
ESMI provided FETAC with a full-time IT Service Manager. As an expert in Service Management, this consultant engaged with multiple levels of management helping them to understand the value and benefits of ITIL.
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