IT Service Management
EMSI provides organisations with a flexible, economic and effective approach to IT service management regardless of the type or size of the organisation, be it a multinational conglomerate, or a single office environment with one person providing IT support. In each case there is a requirement to provide an economical service that is reliable, consistent and of the highest quality.
ESMI deliver action driven solutions that are tailored to our customers needs in a practical and real world context. We bring to the table expertise, experience and knowledge of how to get the job done effectively and provide you with value and benefits in a cost effective and measurable manner.
Our team apply a combination of their real world experience and certified best practice education (ITIL®, Prince2™, MSP®, SOX) to resolve issues and deliver service improvements in a cost effective manner. Whether your objective is best practice alignment, addressing service issues or meeting business requirements, ESMI can provide an appropriate level of assistance.
Our service models are very dynamic and vary in scale from general advice and solutions to structured guidance and assessment, as well as ‘turn key’ consulting deliveries and fully managed IT services and environments.
ITSM (IT Service Management) Mentoring Services:
ESMI offers mentoring services to individuals and organisations who are seeking to develop internal ITSM & Change Management capabilities within the organisation. The principle objective of the service is to develop internal capabilities, thereby reducing the requirement to engage external specialists, such as Service Managers and Project Managers. This service is proving very popular as organisations seek to reduce the costs of service provision. You can download more information about our Mentoring Services by clicking here.
Sample Service:
- Carry out Fact Find (gap assessment) of current IT Service Management
- Establish IT Service Management
- Establish / Optimise Service Support (SD, IM, PM) efficiency and effectiveness
- Establish / Optimise Service Transition (Change Management) efficiency and effectiveness
- Establish / Optimise Service Design efficiency & effectiveness – particularly in the context of cost effective services in line with the Business & IT goals and objectives
- IT Strategy Management, particularly mapping Strategic goals to tactical and operational activities; including measuring relative success
- Establish capabilities to understand, manage and optimise the cost of IT Service Provision
- Establish capabilities to optimise the value of IT to your customers
- Optimised supplier management to ensure maximum value realisation
- User Relationship Management
- Customer Relationship Management
- Member Relationship Management
- Adapting ITIL® for SME (Realise the benefits with minimum overheads)
- Interim & Long Term Service Management resources
For more information please contact the Sales Team at:
01-400-5064
086-174-2275
info@esmi.ie
Our Services
