ITIL® Version 3 Intermediate Modules
There are two streams in the Intermediate level. Both assess an individual's ability to analyse and apply the concepts of ITIL. Candidates are able to take units from either of the Intermediate streams, to gain credits towards the Expert Level.
Intermediate Lifecycle Stream: this stream includes 5 individual certificates built around the five core OGC titles, as follows:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement (CSI)
The focus of these modules is on the introduction and implementation of the specific Lifecycle phase, and coverage of the principles, processes and related activities.
Intermediate Capability Stream: this stream includes 4 individual certificates loosely based on the V2 Clustered Practitioner qualifications, but broader in scope in line with the updated V3 content, focussing on detailed process implementation and management within cluster groupings:
- Operational Support & Analysis
- Service Offerings & Agreements
- Release, Control & Validation
- Planning, Production & Optimisation
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