ITIL® V3 Overview In IT Service Management
Duration: 1 Day
Course Specification:
The purpose of the ITIL® V3 Overview is to provide the attendees with an overview of the ITIL® terminology, structure and basic concepts and to help them comprehend the core principles of ITIL® practices for Service Management.
The ITIL® V3 Overview in IT Service Management is not intended to enable attendees to apply the ITIL® practices for Service Management without further guidance. Attendees can expect to gain knowledge and an overview in the following
- Service Management as a practice
- Service Lifecycle Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
- Key Principles and Models
- Generic Concepts
- Selected Processes
- Selected Roles
- Selected Functions
- Technology and Architecture
- ITIL Qualification scheme
Target Group:
The target group of the ITIL® V3 Overview in IT Service Management is drawn from:
- Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organisation.
- IT professionals that are working within an organisation that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement programme.
This may include but is not limited to, IT professionals, business managers and business process owners.
ESMI also provides training & consulting services in:
PRINCE2 | ITIL Service Management | Business Continuity | Change Management & More………….
At ESMI our solutions are part of a partnership process and not just the delivery of a project. We deliver top-level solutions and projects which ensure that all clients are able to apply the knowledge and information by taking specific and measured actions. Without this, the value and reason for undertaking the project is lost. Start with the objectives in mind. The focus of our work is always on results and measurable success. The company believes strongly in relationship and partnership with our clients.
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