97531233608118esmiBullet.gif Service Lifecycle Modules                     

Service Operation:
September 20 - 22
Continual Service Improvement:
June 28 - 30
October 4 - 6
Service Design:
May 17 - 19
October 18 - 20
Service Transition:
May 31 - June 2
November 1 - 3
Service Strategy:
June 14 - 16
November 15 - 17